Effective date: October 27, 2026
This policy explains when and how COMPANY NAME (‘we’, ‘us’, ‘our’) cancels orders and issues refunds for purchases made through https://itsmazic.com/ (the ‘Site’). It applies alongside our Terms and Conditions. Some sections apply only to what you actually bought, such as services, digital products, physical goods, or a subscription.
1. Summary
If you are not satisfied, contact us within None days of purchase or delivery at dipanshu@itsmazic.com. If your request meets the conditions below, we will refund you, repair or replace the item, or correct the service. Your statutory consumer rights are not affected by this policy, and where the law gives you more than this policy does, the law applies.
2. Your statutory rights
Depending on where you live, you may have rights we cannot limit, including:
- European Union and UK: if you are a consumer buying at a distance, you can cancel within 14 days of receiving goods, or of the day a services or digital-content contract is made, without giving a reason, under the Consumer Rights Directive, the UK Consumer Contracts Regulations 2013, and the Consumer Rights Act 2015. If you ask us to start a service within the 14 days, you pay a proportionate amount for what was provided before you cancelled. If you ask for immediate access to digital content or a service and confirm you understand you lose the right to cancel once it is fully performed or begins to be supplied, we will treat that as your agreement.
- Australia: the Australian Consumer Law gives you the right to a repair, replacement, or refund for a major problem, and to compensation for foreseeable loss. Our goods and services come with guarantees that cannot be excluded.
- India: the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 give you rights to refund for defective goods or deficient services, and to a grievance process (see section 12).
- United States and Canada: federal, state, and provincial consumer laws, including those on automatic renewals, cooling-off periods for certain sales, and billing errors, may give you additional rights.
3. Services and project work
If you bought a service or project from us:
- Before work starts: a full refund of any deposit or prepayment.
- After work has started: you pay for work completed up to the date you cancel, based on agreed milestones, hours logged, or the proportion of the project completed. We refund the unused balance.
- Delivered milestones: once a milestone is delivered and accepted, or the revision period ends, it is non-refundable.
- Dissatisfaction with quality: tell us in writing what is wrong within 7 days of delivery. We will correct the work within the agreed scope. If we cannot, we will refund the affected part, at most the fee for that milestone.
- Ongoing or retainer services: you can cancel with 30 days’ written notice. Fees already paid for the current period are non-refundable unless we failed to deliver the service.
- Delays caused by you: time spent waiting for content, approvals, or access does not extend refund rights.
4. Digital products and downloads
Because digital products can be copied once delivered, they are generally non-refundable after download or access is granted. We will refund or replace a product if it is faulty, materially different from its description, or you were charged in error and you report it within None days. Where the law gives you a right to cancel, we apply section 2.
5. Physical goods
If you bought physical goods from us:
- You may return unused, undamaged items in their original packaging within None days of delivery.
- Contact us first for a return authorization and address. Return shipping is at your cost unless the item was faulty, damaged, or not what you ordered.
- Once we receive and inspect the item, we refund the purchase price. Original delivery charges are refunded only if the item was faulty, damaged, or wrong, or where the law requires. We may deduct a reasonable amount if the item has lost value because of handling beyond what is needed to check it.
- Damaged, faulty, or wrong items: report within 7 days of delivery with photos, and we will replace or refund them and cover return shipping.
- Lost or delayed in transit: contact us after 14 days without delivery. We will trace the parcel and, if it cannot be found, replace or refund it.
- Exchanges and store credit: where you prefer, we can exchange an item or issue store credit instead of a refund. Store credit does not affect your legal right to a refund.
6. Subscriptions and free trials
If you bought a subscription, you can cancel at any time from your account settings or by emailing dipanshu@itsmazic.com. Cancellation stops future renewals, and you keep access until the end of the paid period. If a free trial converts to a paid plan, we tell you the price and date beforehand, and you can cancel before the first charge. We do not refund partial periods, except where the law requires it, where you cancel within None days of your first payment, or where you were charged for a renewal without proper reminder or after you had cancelled in time.
7. What is not refundable
- Work or goods customized to your request, once delivered as specified
- Third-party costs we paid on your behalf, such as domain names, hosting, licences, stock assets, and advertising spend
- Change of mind after the refund window has passed, where the law does not give you a right to cancel
- Charges caused by incorrect information you supplied
- Results you hoped for but that were not promised, such as ranking, traffic, or revenue targets
- Gift cards and vouchers, except where the law requires
- Items or services that were misused, or where you breached our Terms
8. How to request a refund
Email dipanshu@itsmazic.com with your name, order or invoice number, the email used to purchase, what you want us to do, and the reason, with photos or screenshots if relevant. We reply within 2 business days. If you are cancelling under a statutory right (section 2), a clear statement of your decision, such as an email, is enough, and you may use any cancellation form we provide.
9. How and when refunds are paid
Approved refunds go back to the original payment method in the original currency ($ unless your order says otherwise), and we process them within 7 business days of approval. In the EU and UK we refund within 14 days of getting your cancellation, or of receiving returned goods if later. Your bank or card issuer may take additional time to show the refund. Exchange-rate changes are not refunded, and payment-processor fees may not be returned where the law allows. We may refund by another method only if you agree and it costs you nothing.
10. Partial refunds and taxes
Where only part of an order is affected, or you used part of a service, we may refund a proportionate part. Taxes such as VAT, GST, and sales tax that we collected on the refunded amount are refunded with it, where the law requires.
11. Chargebacks and disputes
If you have a problem with an order, please contact us first. We can usually resolve it faster than your card issuer can. If you raise a chargeback for an order that was delivered or performed as described, we may provide evidence to the payment provider and may suspend further services until it is resolved. We cooperate with genuine billing-error claims.
12. Complaints and grievances
If you are unhappy with how we handled your request, email dipanshu@itsmazic.com and we will respond within 14 days. For India, our Grievance Officer is Dipanshu Kumar, contact@website.com; we acknowledge complaints within 48 hours and resolve them within one month. You may also contact your local consumer protection authority or, where available, an approved dispute-resolution body.
13. Cancellation by us and events beyond our control
We may cancel an order if goods are unavailable, there is a pricing error, we suspect fraud, or events beyond our reasonable control prevent us from delivering. If we do, we will tell you promptly and refund what you paid for the part not delivered.
14. Changes to this policy
We may update this policy from time to time. The effective date above shows the latest version, and the policy in force when you ordered applies to that order.
15. Contact
COMPANY NAME
Business Address
Email: dipanshu@itsmazic.com